1. Introduction

Your privacy is important to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how you can exercise your rights under applicable data protection laws.

2. Information We Collect

  • Personal identification details: Name, email address, phone number, billing/delivery address.
  • Order and transaction details: Items ordered, payment information (handled securely via payment processors).
  • Technical data: IP address, browser type, cookies, and log data.
  • Communication records: Messages, feedback, or inquiries submitted through our website or customer service channels.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and deliver your orders.
  • To verify payments and complete transactions.
  • To improve website functionality, security, and customer experience.
  • To send you promotional offers, updates, or important service notifications (with your consent or where legally permitted).

4. Cookies and Tracking Technologies

We use cookies to maintain sessions, remember user preferences, and analyze site performance. You may disable or delete cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.

5. Sharing of Information

Your data may be shared with third parties for the following reasons:

  • Payment processors, to securely process your transactions.
  • Delivery partners/couriers, to deliver your orders (using your contact and address details).
  • Regulatory authorities, when required by law or to comply with legal obligations.

We ensure that third parties with whom we share your information maintain appropriate security measures to protect your data.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. While we strive to protect your data, please note that no system is 100% secure, and transmission of data over the internet always carries some risk.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. When data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal data.
  • Restrict or object to certain types of data processing.
  • Request data portability where applicable.
  • Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

12. Contact Us

If you have any questions about these privacy policy, please contact us:

SPICE SUNDERLAND LTD
20 Olive Street, Sunderland, SR1 3PE
Phone: 0191 597 3297
Email: [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. For significant changes, we may also notify you by email or through our website.