1. Introduction

Welcome to Spice Hut Sunderland. By accessing or placing an order on our website spicehutsunderland.co.uk, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

2. Eligibility

You must be at least 18 years old to place an order through our website. By placing an order, you confirm that you meet this requirement.

3. Ordering

  • All orders placed through the website are subject to acceptance and availability.
  • Once you place an order, you will receive an order confirmation via email or on-screen. This confirmation does not guarantee acceptance until we prepare the order.
  • We reserve the right to cancel or refuse any order if we believe it may be fraudulent or violate our policies.

4. Prices and Payment

  • All prices listed on the website are in GBP (£) and include applicable VAT unless stated otherwise.
  • We make every effort to ensure prices are accurate, but errors may occur. In such cases, we reserve the right to correct errors and update prices.
  • Payment must be made at the time of ordering using accepted payment methods (e.g., debit/credit cards, online payment gateways, or cash on delivery where available).

5. Delivery and Collection

  • Delivery times provided are estimates only and may vary based on demand, distance, and unforeseen circumstances.
  • You must provide accurate delivery information. We are not responsible for failed deliveries due to incorrect or incomplete details.
  • Collection orders must be picked up from our restaurant at the agreed time.

6. Allergies and Dietary Information

Please inform us of any allergies or dietary restrictions before placing your order. While we take precautions, we cannot guarantee that any dish is 100% free from allergens due to cross-contamination risks.

7. Cancellations and Refunds

  • Orders may only be cancelled within a short period after placing, provided the food has not been prepared.
  • Refunds will be issued at our discretion if an order is cancelled on time or if we cannot fulfill the order.
  • We do not offer refunds for incorrect information provided by the customer.

8. Use of Website

  • You agree not to misuse the website or attempt to disrupt its operation.
  • All content, including text, images, and logos, is owned by Spice Hut Sunderland and may not be used without prior permission.

9. Limitation of Liability

To the maximum extent permitted by law, Spice Hut Sunderland shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the order placed.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updated versions will be posted on this page and are effective immediately upon posting.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

SPICE SUNDERLAND LTD
20 Olive Street, Sunderland, SR1 3PE
Phone: 0191 597 3297
Email: [email protected]